Responsible Gaming — puji9's Commitment to Every Player
Gambling at puji9 should always be an enjoyable, voluntary activity — never a source of financial stress or personal harm. This page outlines every tool, policy, and support channel we have built to keep your gaming experience healthy and within your control.
Our Approach to Responsible Gaming
puji9 was built for Bangladeshi cricket fans and casino enthusiasts who enjoy betting as a form of entertainment — and who want a platform they can genuinely trust. We believe that responsible gaming is not an afterthought or a regulatory checkbox. It is a fundamental part of what makes puji9 a trustworthy platform for the long term.
For the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond, gambling remains exactly what it should be: a fun pastime during BPL season, an exciting way to follow an IPL match, or an entertaining session on a favourite slots title. But we also know that gambling can become a problem for a small number of individuals, and when that happens, puji9 is ready to help — without judgment, without delay.
This page covers every responsible gaming tool available on the puji9 platform. We strongly encourage all players to read it, set up the limits that work for their personal circumstances, and reach out to our support team whenever they have concerns — about their own play or about someone they care about.
Healthy Gambling Checklist
- I set a fixed budget before every session and stick to it.
- I treat losses as the cost of entertainment, not a debt to recover.
- I take regular breaks and do not play when I am tired or upset.
- I balance gambling with other hobbies and social activities.
- I never borrow money or use essential funds to gamble.
- I am aware of the responsible gaming tools available on puji9.
- I know how to contact puji9 support if I ever feel gambling is affecting my life.
Strict 21+ Age Policy
puji9 operates a zero-tolerance policy on underage gambling. Access to our platform is strictly restricted to individuals aged 21 years and older. We enforce this through mandatory identity and age verification during the registration and KYC process.
Your Responsible Gaming Tools
puji9 provides a comprehensive suite of player-controlled tools to help you manage your gambling activity. All tools are available directly from your account settings at no cost and take effect promptly once activated.
Deposit Limit Tools
Set a maximum amount you can deposit within any single 24-hour rolling period. Once the limit is reached, further deposits are blocked until the period resets. You can lower this limit instantly; increases take 24 hours to apply.
Define a cap on total deposits across a rolling 7-day window. This is particularly useful for players who find daily limits too granular and prefer to think about their gambling budget on a weekly basis.
Set a hard ceiling on the total amount you can deposit across a calendar month. Monthly limits are recommended for players who want broad, long-term control over their gambling expenditure.
Time & Session Controls
Enable automatic pop-up notifications at intervals you choose — for example, every 30 or 60 minutes — reminding you of how long you have been playing. A gentle prompt to pause, stretch, and reassess your session.
Take a mandatory break from gambling for a period of your choosing: 24 hours, 48 hours, 1 week, or 1 month. During a cool-off period your account is suspended from play but remains accessible for viewing transaction history.
Activate periodic on-screen summaries showing your net session result — total staked, total won or lost — so you always have an accurate picture of your position during a gaming session, reducing the risk of chasing losses.
Responsible Gaming Tool Summary
| Tool | How to Activate | Takes Effect | Can Be Reversed? | Status |
|---|---|---|---|---|
| Daily Deposit Limit | Account Settings → Responsible Gaming | Immediately (reductions); 24 hrs (increases) | Yes — after 24-hour cooling period | Active |
| Weekly Deposit Limit | Account Settings → Responsible Gaming | Immediately (reductions); 48 hrs (increases) | Yes — after 48-hour cooling period | Active |
| Monthly Deposit Limit | Account Settings → Responsible Gaming | Immediately (reductions); 7 days (increases) | Yes — after 7-day cooling period | Active |
| Session Time Reminder | Account Settings → Notifications | Next login session | Yes — any time | Active |
| Cool-Off / Time-Out | Account Settings → Take a Break | Within 1 hour of request | No — must wait for period to expire | Active |
| Reality Check Notifications | Account Settings → Responsible Gaming | Current session | Yes — any time | Active |
| Self-Exclusion (30 days – 5 years) | Account Settings → Self-Exclusion or via Support | Within 24 hours of request | No — irreversible for chosen period | Active |
Self-Exclusion — A Firm Commitment
Self-exclusion is the most powerful responsible gaming tool available on puji9. It is designed for players who recognise that they need a meaningful period away from gambling — not just a short break. Once activated, self-exclusion cannot be reversed before the chosen period expires, no matter the circumstances.
During a self-exclusion period, your puji9 account is locked from all gaming and betting activity. You will not receive any promotional emails, bonus offers, or marketing communications. Any pending withdrawal that was already approved before the exclusion took effect will still be processed and paid out.
Self-exclusion periods available on puji9 range from 30 days to 5 years. Players who feel they may have a long-term or chronic problem with gambling are encouraged to choose a period of at least 12 months and to seek professional counselling support during the exclusion period.
Self-Exclusion Period Options
Self-exclusion is irreversible for the selected period. No exceptions.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise from the inside. The following warning signs may indicate that gambling is no longer a healthy, controlled activity and that professional help may be appropriate. If several of these statements apply to you or someone you know, please seek support immediately.
Spending more money or time gambling than originally planned, and struggling to stop once a session has started.
Gambling to escape stress, anxiety, depression, or difficult personal situations rather than for entertainment.
Chasing losses — continuing to bet in an attempt to win back money that has already been lost, often escalating bet sizes.
Lying to family members, friends, or colleagues about the amount of time or money spent on gambling.
Borrowing money, selling possessions, or using household funds (rent, utility bills, groceries) to finance gambling.
Feeling irritable, restless, or anxious when not gambling, or when attempting to cut down or stop gambling activity.
Neglecting work, education, family responsibilities, or social relationships because of gambling behaviour.
Six Core Principles of Safe Play
Support Resources & Contacts
If gambling is causing difficulties in your life, or in the life of someone close to you, please do not suffer in silence. puji9's support team is available around the clock, and the following professional resources are ready to help.
Contact via your local healthcare provider or the NIMH, Dhaka. Services are confidential and free of charge.
Available for Windows, macOS, Android, and iOS. Search "Gamban" in your device's app store or browser to learn more.
Reach Our Responsible Gaming Team Directly
You do not need to be in crisis to contact us. If you have any question about a responsible gaming tool, want to check your usage history, or simply want to talk through your options, our team is here. All conversations are strictly confidential, non-judgmental, and handled by agents trained in responsible gambling support. We operate across Bangladesh Standard Time (BST, UTC+6) and respond to all responsible gaming emails within 6 hours.
We're here for you
24/7 — BST (UTC+6)
Continue Exploring puji9
When you are ready to play, puji9 has hundreds of games and markets waiting. Browse responsibly — set your limits first, then enjoy the action.
21+ only. Please gamble responsibly. Learn more